✉️ How to Contact Support
THERA provides official support channels to assist you with platform usage and technical issues.
1️⃣ Official Support Channels
You can contact support through the following methods:
- Support Portal (Ticket System): Main channel for submitting and tracking requests
- Forms: Use Contact Us or Report a Problem for inquiries and bug reports
- Telegram Support Available for subscription renewals (all plans) and complex technical cases (INFINITY subscribers only).
2️⃣ Support Levels by Plan
Your support level depends on your subscription:
- SPARK (Standard Support):
Access to all official channels. Requests are handled based on queue order and availability - INFINITY (Priority Support):
Faster ticket handling + direct Telegram support for complex cases
⚠️ Support Guidelines
- Time-Sensitive Issues:
Any issue related to Points or Affiliate rewards must be reported within 14 days via the Ticket System - Cancellations & Deletion:
Please note that subscription cancellation or account deletion requests are strictly NOT accepted via Telegram, email, or any other social media channels. All cancellation, termination, or deletion requests must be submitted exclusively through the official internal Ticket System ( Support Portal ). Any requests submitted through unauthorized channels will be considered invalid and will not be processed.
- Scope of Support:
Support covers platform usage and technical issues only
(No consulting, training, or third-party assistance) - Response Time:
No guaranteed response time (SLA). Depends on ticket volume and issue complexity