{"id":8249,"date":"2026-04-26T18:26:52","date_gmt":"2026-04-26T15:26:52","guid":{"rendered":"https:\/\/thera-network.com\/t\/?page_id=8249"},"modified":"2026-06-01T18:33:34","modified_gmt":"2026-06-01T15:33:34","slug":"how-to-contact-support","status":"publish","type":"page","link":"https:\/\/thera-network.com\/t\/guide\/get-started\/how-to-contact-support\/","title":{"rendered":"How to Contact Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8249\" class=\"elementor elementor-8249\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa9175e e-con-full e-flex magic-button-disabled-no e-con e-parent\" data-id=\"fa9175e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-25d9ff2 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"25d9ff2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7c5e10 elementor-widget elementor-widget-bdt-breadcrumbs\" data-id=\"c7c5e10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-breadcrumbs.default\">\n\t\t\t\t\t<div class='bdt-ep-breadcrumbs-wrapper'><ul class=\"bdt-ep-breadcrumb breadcrumb-align-left  \"><li><a href=\"https:\/\/thera-network.com\/t\/\"><span class=\"bdt-ep-breadcrumbs-home-icon\"> <i aria-hidden=\"true\" class=\"fas fa-home\"><\/i> <\/span>Home<\/a><\/li>\n<li><span> Page<\/span><\/li>\n<\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acaf815 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget-tablet_extra__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"acaf815\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u2709\ufe0f How to Contact Support<\/strong><\/p><p>THERA provides official support channels to assist you with platform usage and technical issues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-195da6d elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget-tablet_extra__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"195da6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>1\ufe0f<\/strong><strong>\u20e3 Official Support Channels<\/strong><\/p><p>You can contact support through the following methods:<\/p><ul><li><strong><a href=\"\/t\/support\/\" target=\"_blank\" rel=\"noopener\">Support Portal<\/a> (Ticket System):<\/strong> Main channel for submitting and tracking requests<\/li><li><strong>Forms:<\/strong> Use <a href=\"\/t\/contact\/\" target=\"_blank\" rel=\"noopener\"><em>Contact Us<\/em><\/a> or <a href=\"\/t\/problem\/\" target=\"_blank\" rel=\"noopener\"><em>Report a Problem<\/em><\/a> for inquiries and bug reports<\/li><li><strong><a href=\"https:\/\/t.me\/x24support\" target=\"_blank\" rel=\"noopener\">Telegram Support<\/a><\/strong>\u00a0Available for subscription renewals (all plans) and complex technical cases (INFINITY subscribers only).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2469ba9 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget-tablet_extra__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2469ba9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>2\ufe0f<\/strong><strong>\u20e3 Support Levels by Plan<\/strong><\/p><p>Your support level depends on your subscription:<\/p><ul><li><strong>SPARK (Standard Support):<\/strong><br \/>Access to all official channels. Requests are handled based on queue order and availability<\/li><li><strong>INFINITY (Priority Support):<\/strong><br \/>Faster ticket handling + direct Telegram support for complex cases<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fdaf90 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget-tablet_extra__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6fdaf90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u26a0\ufe0f Support Guidelines<\/strong><\/p><ul><li><strong>Time-Sensitive Issues:<\/strong><br \/>Any issue related to <em>Points<\/em> or <em>Affiliate rewards<\/em> must be reported within <strong>14 days<\/strong> via the Ticket System<\/li><li><strong>Cancellations:<\/strong><br \/>Account deletion or subscription cancellation requests must be submitted via the Ticket System only.<\/li><li><strong>Scope of Support:<\/strong><br \/>Support covers platform usage and technical issues only<br \/><em>(No consulting, training, or third-party assistance)<\/em><\/li><li><strong>Response Time:<\/strong><br \/>No guaranteed response time (SLA). Depends on ticket volume and issue complexity<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Page \u2709\ufe0f How to Contact Support THERA provides official support channels to assist you with platform usage and technical [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8201,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"normal-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8249","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thera-network.com\/t\/wp-json\/wp\/v2\/pages\/8249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thera-network.com\/t\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thera-network.com\/t\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thera-network.com\/t\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thera-network.com\/t\/wp-json\/wp\/v2\/comments?post=8249"}],"version-history":[{"count":5,"href":"https:\/\/thera-network.com\/t\/wp-json\/wp\/v2\/pages\/8249\/revisions"}],"predecessor-version":[{"id":9846,"href":"https:\/\/thera-network.com\/t\/wp-json\/wp\/v2\/pages\/8249\/revisions\/9846"}],"up":[{"embeddable":true,"href":"https:\/\/thera-network.com\/t\/wp-json\/wp\/v2\/pages\/8201"}],"wp:attachment":[{"href":"https:\/\/thera-network.com\/t\/wp-json\/wp\/v2\/media?parent=8249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}